LS-WFL

Customer communication workflows

Connect customer enquiries, ownership and follow-up in a working communication flow.

$10,800

per defined engagement · 72 specialist-hours

Details and scope

Connect customer enquiries, ownership and follow-up in a working communication flow. Workflow map, configured pilot, exception queue, test cases and operator guide. Agreed test enquiries reach the correct owner and produce the expected follow-up records. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

3 enquiry workflows; 2 existing business systems; up to 10 notification templates
72 specialist-hours including preparation, delivery, checks and handover
Workflow map, configured pilot, exception queue, test cases and operator guide
Acceptance: Agreed test enquiries reach the correct owner and produce the expected follow-up records
Excludes: Message credits, platform subscriptions, bulk marketing and a replacement CRM