Integration Operations Runbook

Details and scope

Document how an integration is checked, restarted and supported. Monitoring checklist, error decision trees, replay instructions and support ownership. Administrators complete 3 agreed fault scenarios using the delivered procedures. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

• Up to 3 integrations; 10 operating procedures; 2 administrator walkthroughs
• 40 specialist-hours including preparation, delivery, checks and handover
• Monitoring checklist, error decision trees, replay instructions and support ownership
• Acceptance: Administrators complete 3 agreed fault scenarios using the delivered procedures
• Excludes: Continuous operations, connector redevelopment and service-level guarantees