LS-BI

Support options

Reserve a scheduled block of help for existing workflows and integrations.

$6,000

per defined engagement · 40 specialist-hours

Details and scope

Reserve a scheduled block of help for existing workflows and integrations. Diagnosis, approved minor changes, time records and 2 service reviews. Each work item has a change record or a documented next action within the booked hours. The stated scope is agreed before work starts; additional work is quoted separately.

Specifications

40 support-hours over 8 weeks; up to 3 integrations and 8 agreed work items
40 specialist-hours including preparation, delivery, checks and handover
Diagnosis, approved minor changes, time records and 2 service reviews
Acceptance: Each work item has a change record or a documented next action within the booked hours
Excludes: New BI dashboards, round-the-clock cover, fixed response SLA and licences